We want you to love your Husn & Hustle piece.
Because jewellery is a personal and delicate product, we have a few guidelines around returns and exchanges to ensure every piece remains hygienic and in its original condition.
Eligibility for Returns
We accept returns for eligible products if & only if:
- The product received is damaged or defective.
- You received an incorrect product.
- The product is significantly different from what was ordered.
For eligible returns, you must contact us within 48 hours of delivery.
Please share your order number along with clear photographs and an unboxing video (mandatory) showing the condition of the package and product.
Change of Mind
We currently do not accept returns simply because you have changed your mind, selected the wrong product, or no longer wish to keep the item, unless otherwise stated on the product page or during a specific promotional offer.
Please review product details, measurements and images carefully before placing your order.
Exchanges
Exchanges may be considered for eligible products, subject to availability.
The product must be unused, unworn and returned in its original condition and packaging.
Any exchange request must be raised within 48 hours of delivery.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Products that have been worn or used
- Products showing signs of damage caused after delivery
- Products without their original packaging
- Products that have been altered or tampered with
- Items returned after the applicable return window
- Sale or promotional items, unless specifically stated otherwise
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at husnandhustle@gmail.com
Please include:
- Order number
- Clear photographs of the product
- Clear photographs of the packaging
- A short video of the unboxing, mandatory
Once we receive the details, our team will review the issue and guide you through the next steps.
Refunds
If your return is approved, we will process the applicable refund after the returned product has been received and inspected.
Refunds will be issued to the original payment method, subject to the applicable payment provider's processing timelines.
Shipping charges, where applicable, may be non-refundable.
Important
Please do not send any product back without contacting us first and receiving confirmation from our team.
For questions regarding returns or exchanges, contact us at husnandhustle@gmail.com